Following yesterday evening's issue affecting the delivery of SMS messages sent from OASIS, we can confirm that service has been restored. Our SMS provider, TextMagic, resolved the outage at their external network provider some time ago, and SMS delivery has been operating normally since.

SMS multi-factor authentication — verification codes are being delivered as normal, and users can sign in using SMS MFA without issue.

Outbound SMS notifications — text messages sent from OASIS are being delivered as normal. Please note that messages sent during yesterday evening's outage may not have been delivered, so if you sent anything time-sensitive during that period, we recommend checking with the recipient or re-sending where appropriate.

As a reminder, if reliable access to OASIS is critical for you, we recommend using a One Time Code (OTC) authenticator app as your MFA method, as this does not depend on SMS delivery.

Thank you for your patience, and apologies for the delay in posting this update.

OASIS Product Team

All systems now operational.

The root cause was a scaling operation which triggered an SQL instance restart, an operation which often happens during Microsoft's maintenance window without service interruption.

An ongoing process triggered a protection mechanism called rapid fail protection disabled the applications as a result of excessive error reporting.

We apologise for any inconvenience.

OASIS Product Team

Following monitoring we are marking this issue as resolved  as Cloudflare have closed of the issue.

OASIS Product Team

We are pleased to confirm that this issue has now been resolved. The investigation found that the cause was increased CPU load from encryption processes used when removing data from completed client migrations.

To help prevent this from happening again, these processes will now be carried out outside periods of peak use on OASIS.

Thank you for your patience and understanding.

OASIS Support Team

We have deployed the OASIS Report Wizard fixes to OASIS so filters should be apply correctly now.

OASIS Product Team