We are aware users are experiencing performance issues with OASIS reporting from our internal monitoring systems.

This will be observable when interacting with OASIS report wizard resulting in no report data being shown and potentially receiving an error message on screen.

We are looking into the issue and will provide an update soon.

OASIS Product Team

We are currently running data optimisation processes on the production system UK West which are being replicated to the read only reporting system UK South. We are seeing a reduction in timeout issues impacting on the report wizard reports.

Once the processes we are running are completed we will assess the error rate and identify the next appropriate actions.

Thank you for you patience.

OASIS Product Team

After 24 hours of monitoring, we consider this issue is having been resolved.

OASIS Product Team

We are aware users are experiencing performance issues with OASIS from our internal monitoring system and reports we have received from clients directly.

This will be observable when interacting with OASIS by saving and navigating around or an increased number of application errors presenting to users.

We have identified the issue is a result of backup overrun which is increasing load on the systems. The backups in question are the database backups which are managed by Azure Managed SQL Instance and have no control over the scheduling of these backups. We will raise a ticket with Rackspace and Microsoft understand any ongoing issues which are impacting on the performance of the backups running.

We can se that the backups are progress and expect the system to return to normal operation shortly. We will provide an update at 13:00.

OASIS Product Team

Following our investigations yesterday into the intermittent performance issues we made a number of optimisations in the evening which we will monitor to assess if they improve the overall performance during periods of heavy load on the the systems.

We will monitor this issue for the remainder of the week.

OASIS Product Support Team

We have continue to monitor the service performance over the last 5 days and can confirm it is working within performance thresholds under load.

We will mark this incident as resolved.

OASIS Product Team

We are aware users are experiencing performance issues with OASIS from our internal monitoring system and reports we have received from clients directly.

This will be observable when interacting with OASIS by saving and navigating around or an increased number of application errors presenting to users.

We have identified the issue is a result of backup overrun which is increasing load on the systems. The backups in question are the database backups which are managed by Azure Managed SQL Instance and have no control over the scheduling of these backups.

We can se that the backups are progress and expect the system to return to normal operation shortly. We will provide an update at 13:00.

OASIS Product Team

We have reviewed the backups and confirmed that OASIS has restored to normal operations. We will review internally whether we can adjust any scheduling or implement measure that can minimise the impact in the event of an over run in future.

Thanks you for your patience.

OASIS Product Support Team