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Issues Viewing Documents when Document Streaming is Enabled
July 25, 8:16am
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage
 
Jul-25, 8:16am

We are aware of an issue in OASIS when an organisation is using the functionality to stream documents for compatible files types is enabled. This issue will present as an error when you click on the uploaded document.

Our team are currently looking into this and will provide an update in the next hour.

Thank you for your patience.

OASIS Product Team

 
Jul-25, 10:30am

This issue has been resolved.

OASIS Product Team

Unplanned Maintenace
July 25, 12:45am
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage
 
Jul-25, 12:45am

We will be conducting some unplanned maintenance at 00:45 to deploy updates to some components used by OASIS to patch some issues we are observing.

These updates will cause a temporary disruption to page requests until the user navigates to another page.

We apologise for the short notice.

OASIS Product Team

 
Jul-25, 12:46am

We have start the update preparation work. We we expect to roll out the update in the next 10 minutes or so.

Thank you for your patience.

OASIS Product Team

 
Jul-25, 1:21am

The update process has been completed. Due to the nature of the updates we will be monitoring the platform throughout Friday and will apply any patches as required.

OASIS Product Team

OASIS Performance Issues
May 12, 12:24pm
OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage
 
May-12, 12:24pm

We are aware users are experiencing performance issues with OASIS from our internal monitoring system and reports we have received from clients directly.

This will be observable when interacting with OASIS by saving and navigating around or an increased number of application errors presenting to users.

The team are currently working to identify the the cause of the performance issue and will provide an update to the incident soon.

OASIS Product Team

 
May-12, 1:18pm

We identified the issue causing the performance issues with OASIS today. It relates to the weekly full back up processes in place for the databases. This is creating high data read load which is impacting the speed in which the OASIS application is able to communicate with the database. This has been exacerbated by additional patching required this morning which involved servers coming offline for updates and it takes time for the application to spool up.

Overall the performance is improving as the backup processes have moved onto smaller databases. We expect normal operations from around about 14:00. However, we will provide another update later this afternoon.

Thank you for you patience, we apologies for any interruption this may have caused.

OASIS Product Team

 
May-13, 9:00am

This issue has been marked as resolved as service performance returned to normal after further monitoring.

Thank you again for you patience, we apologies for any interruption this may have caused.

OASIS Product Team