We are aware users are experiencing performance issues with OASIS from our internal monitoring system and reports we have received from clients directly.

This will be observable when interacting with OASIS by saving and navigating around or an increased number of application errors presenting to users.

The team are currently working to identify the the cause of the performance issue and will provide an update to the incident soon.

OASIS Product Team

We are still investigating the root cause of the performance issue. However, OASIS is operating as expected. We will post an update on the root cause soon.

Thank you for you patience.

OASIS Product Team

We are pleased to confirm that this issue has now been resolved. The investigation found that the cause was increased CPU load from encryption processes used when removing data from completed client migrations.

To help prevent this from happening again, these processes will now be carried out outside periods of peak use on OASIS.

Thank you for your patience and understanding.

OASIS Support Team

We have been made aware the OASIS report wizard is not applying filters correctly. The issue has been identified and will apply a patch to OASIS this evening. 

We apologise for any inconvenience this has caused and will provide an update when a fix for this is deployed tonight.

OASIS Product Team

We have deployed the OASIS Report Wizard fixes to OASIS so filters should be apply correctly now.

OASIS Product Team

We are aware users are experiencing performance issues with OASIS from our internal monitoring system and reports we have received from clients directly.

This will be observable when interacting with OASIS by saving and navigating around or an increased number of application errors presenting to users.

The team are currently working to identify the the cause of the performance issue and will provide an update to the incident soon.

OASIS Product Team

We have identified the server causing the system timeouts. We have brought this system offline while we restart the services and will attempt to integrate back into the platform as soon as the processes are online.

Thank you for you patience.

OASIS Product Team

The server responsible for the issue has been reinstated. We will continue to monitor OASIS closely for any unusual behaviour.

We apologise for any inconvenience this incident may have caused.

OASIS Product Team

This issue has now been resolved.

We will be performing planned maintenance on OASIS to install the renewed SSL certificate for the following domains:

• app.oasiscloud.co.uk
• secure.oasiscloud.co.uk
• analytics.oasiscloud.co.uk
• docs.oasiscloud.co.uk

Affected Services

• OASIS Application

• OASIS Document Services

• OASIS Analytics

Reason for Maintenance
Renew the application SSL certificate.

Additional Information
During this maintenance window, we are not expecting any downtime. However, during the certificate swap users may be presented with certificate warning until the certificates have propagated.

Planned maintenance has completed

We will be performing planned maintenance on the Azure infrastructure to migrated some services which are being deprecated on the 30th of September by Microsoft which relate to Basic IP Address upgrades to Standard SKU.

During this maintenance window, we are not anticipating any downtime. The work is being carried out by Rackspace and IT Works will be available to verify upgrade completion and rollback decision making should the IP address upgrade be unsuccessful.

Affected Services:

• VPN Gateway services between UK West and UK South data centres

Impact Level:
We are not anticipating any downtime as the upgrade does not impact on public facing services of OASIS.

Reason for Maintenance:
Microsoft are deprecating Basic IP address in Azure to Standard IP Addresses Upgrade Basic Public IP Address to Standard SKU in Azure | Microsoft Learn.

Additional Information:
The maintenance window is 1 hour with the potential to extend a further 2 hours if required.

OASIS Product Team

Planned maintenance has been completed.

OASIS Product Team

We are aware of an issue with users using linked accounts being asked to login when moving between deployments.

The team are investigating this issue and will provide an update shortly.

Apologies for any inconvenience caused.

OASIS product Team

We have rolled out an update to address the issue with linked account operations.

The team will monitor the issue for the next 24 hours.

OASIS Product Team

Issue has been resolved.

We are aware of an issue in OASIS when an organisation is using the functionality to stream documents for compatible files types is enabled. This issue will present as an error when you click on the uploaded document.

Our team are currently looking into this and will provide an update in the next hour.

Thank you for your patience.

OASIS Product Team

This issue has been resolved.

OASIS Product Team

We will be conducting some unplanned maintenance at 00:45 to deploy updates to some components used by OASIS to patch some issues we are observing.

These updates will cause a temporary disruption to page requests until the user navigates to another page.

We apologise for the short notice.

OASIS Product Team

We have start the update preparation work. We we expect to roll out the update in the next 10 minutes or so.

Thank you for your patience.

OASIS Product Team

The update process has been completed. Due to the nature of the updates we will be monitoring the platform throughout Friday and will apply any patches as required.

OASIS Product Team

We are aware users are experiencing performance issues with OASIS from our internal monitoring system and reports we have received from clients directly.

This will be observable when interacting with OASIS by saving and navigating around or an increased number of application errors presenting to users.

The team are currently working to identify the the cause of the performance issue and will provide an update to the incident soon.

OASIS Product Team

We identified the issue causing the performance issues with OASIS today. It relates to the weekly full back up processes in place for the databases. This is creating high data read load which is impacting the speed in which the OASIS application is able to communicate with the database. This has been exacerbated by additional patching required this morning which involved servers coming offline for updates and it takes time for the application to spool up.

Overall the performance is improving as the backup processes have moved onto smaller databases. We expect normal operations from around about 14:00. However, we will provide another update later this afternoon.

Thank you for you patience, we apologies for any interruption this may have caused.

OASIS Product Team

This issue has been marked as resolved as service performance returned to normal after further monitoring.

Thank you again for you patience, we apologies for any interruption this may have caused.

OASIS Product Team

We are experiencing some issues with calendars in OASIS this morning following an update to some application dependencies. The team are investigating the root cause of the issue and will provide an update later today regarding the plans to remediate this issues being experienced.

OASIS Product Team

We have identified the specific dependency causing the issue. This will be deployed in the next few hours to the live system.

An update will be provided on this incident when this fix has been deployed.

OASIS Product Team

We have deployed update the relevant dependencies which will resolve the access issues to the calendars in OASIS.

Apologies for any inconvenience caused.

OASIS Product Team