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Current Status

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Incidents

Week of 07/04/2025

OASIS Report Performance Issues

April 10, 9:23am
OASIS Application SQL Managed Instance (UK South)
Apr-11, 4:15pm

After 24 hours of monitoring, we consider this issue is having been resolved.

OASIS Product Team

Week of 06/01/2025

OASIS Performance Issues

January 07, 12:03pm
OASIS Application OASIS Analytics SQL Managed Instance (UK West) Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Report Books Dashboarding Utility Servers Blob File Storage
Jan-13, 11:05am

We have continue to monitor the service performance over the last 5 days and can confirm it is working within performance thresholds under load.

We will mark this incident as resolved.

OASIS Product Team

OASIS Performance Issues

January 06, 10:28am
OASIS Application OASIS Analytics SQL Managed Instance (UK West) Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Report Books Dashboarding Utility Servers Blob File Storage
Jan-6, 2:20pm

We have reviewed the backups and confirmed that OASIS has restored to normal operations. We will review internally whether we can adjust any scheduling or implement measure that can minimise the impact in the event of an over run in future.

Thanks you for your patience.

OASIS Product Support Team

Week of 23/12/2024

OASIS Analytics Unavailable

December 23, 8:49am
OASIS Analytics Workspaces Report Builder Report Books Dashboarding
Dec-23, 1:33pm

We have resolved the issue with OASIS Analytics and it is now processing reports as expected.

This issue was caused by a new rule deployed to the Web Application Firewall which is intended to block all requests with no user agent specific in the request. This is in response to increased malicious traffic being sent to OASIS. A solution has been implemented to allow internal communication between analytics and OASIS where the is no user agent specified as part of the request.

Product Support Team
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