OASIS Performance Issues

Incident

September 02, 5:26pm

OASIS Performance Issues

Status: Closed

Start: September 02, 2:32pm

End: September 02, 5:26pm

Duration: 2 hours 54 minutes

Affected Components:

OASIS Application SQL Managed Instance (UK West) SQL Managed Instance (UK South) Web Application Servers Utility Servers Blob File Storage

Update

September 02, 2:32pm

We are aware users are experiencing performance issues with OASIS from our internal monitoring system and reports we have received from clients directly.

This will be observable when interacting with OASIS by saving and navigating around or an increased number of application errors presenting to users.

The team are currently working to identify the the cause of the performance issue and will provide an update to the incident soon.

OASIS Product Team

Update

September 02, 2:39pm

We have identified the server causing the system timeouts. We have brought this system offline while we restart the services and will attempt to integrate back into the platform as soon as the processes are online.

Thank you for you patience.

OASIS Product Team

Update

September 02, 2:53pm

The server responsible for the issue has been reinstated. We will continue to monitor OASIS closely for any unusual behaviour.

We apologise for any inconvenience this incident may have caused.

OASIS Product Team

Resolved

September 02, 5:26pm

This issue has now been resolved.