OASIS Performance Issues

Incident

May 13, 9:00am

OASIS Performance Issues

Status: Closed

Start: May 12, 12:24pm

End: May 13, 9:00am

Duration: 20 hours 36 minutes

Affected Components:

OASIS Application OASIS Analytics OASIS Third Party Components SQL Managed Instance (UK West) Cloudflare Workspaces Report Builder SQL Managed Instance (UK South) Web Application Servers Text Magic Email Report Books Dashboarding Utility Servers Blob File Storage

Update

May 12, 12:24pm

We are aware users are experiencing performance issues with OASIS from our internal monitoring system and reports we have received from clients directly.

This will be observable when interacting with OASIS by saving and navigating around or an increased number of application errors presenting to users.

The team are currently working to identify the the cause of the performance issue and will provide an update to the incident soon.

OASIS Product Team

Update

May 12, 1:18pm

We identified the issue causing the performance issues with OASIS today. It relates to the weekly full back up processes in place for the databases. This is creating high data read load which is impacting the speed in which the OASIS application is able to communicate with the database. This has been exacerbated by additional patching required this morning which involved servers coming offline for updates and it takes time for the application to spool up.

Overall the performance is improving as the backup processes have moved onto smaller databases. We expect normal operations from around about 14:00. However, we will provide another update later this afternoon.

Thank you for you patience, we apologies for any interruption this may have caused.

OASIS Product Team

Resolved

May 13, 9:00am

This issue has been marked as resolved as service performance returned to normal after further monitoring.

Thank you again for you patience, we apologies for any interruption this may have caused.

OASIS Product Team